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Social barriers may be the most challenging aspect of supporting members in their health journeys. Experts agree that these social barriers, or social determinants of health (SDOH), influence as much
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Improving Consumer Assessment of Healthcare Providers and Systems (CAHPS®) scores is challenging for any Medicare or Medicaid plan. Moving the needle on these scores depends on engagement, perception
Is your health plan struggling with member retention? Your members have a choice, and losing them can impact your plan in many ways. It’s best to be as proactive as possible, and the most important as
Member engagement has been a priority for Medicare and Medicaid plans for years. The strategies used to improve it have had to adapt to changing times. The pandemic, greater adoption of digital channe
Curbing low-value, unnecessary Medicare spending is a goal of every plan. However, because so many factors influence spending, achieving cost reduction can be challenging. When plans look at the cause
A member's experience of their health plan is a critical element of the healthcare ecosystem. It’s not the same as member satisfaction, instead, member experience is centered on the perception of inte
Medicare and Medicaid plans emphasize patient engagement. When members are engaged, it has benefits for them and you. It improves the value of care by improving outcomes and lowering costs. Fostering
For decades, health care leaders have worked tirelessly to improve and evolve patient care – experimenting with solutions to adequately engage and account for the diverse needs of underserved populati
You know better member engagement means better outcomes for your members and for you. Highly engaged members are happier, healthier, and more satisfied with their health plans – making them more likel
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