HOS, Star Ratings and You: Improve Member Perception, Improve Health Plan Quality Scores

Deliver Medicare excellence to those who depend on it and ensure your reputation.

Health Outcomes Survey (HOS) measures and Centers for Medicare and Medicaid Services Star Ratings are like two peas in a pod — and the connection stands to deepen further in the years to come. So, what can your plan do to improve both perceptions of care and outcomes? 

Our white paper, “HOS, Star Ratings and You: Improve Member Perception, Improve Health Plan Quality Scores,” explores the current state of HOS and how you can adjust your priorities to adapt to changes. 

Learn how addressing these HOS variables can improve your plan’s Star Ratings:

• Preventive health and healthy days
• Healthy aging
• Social Determinants of Health (SDOH)
• Member-centered care and self-management
• Loneliness and social isolation

Plus, gain insights into the growing importance of physical and mental health HOS measures and how they may skew Star Ratings:

• Addressing gaps in care coordination
• Answering HOS questions targeted toward mental health 
• Increasing score weights for physical and mental health

Be prepared to maximize your members’ care. Download the white paper to understand the value of HOS.