We made the list! We’re one of Fast Company’s 2023 World Changing Ideas.
Imagine: You’re looking for a hotel for an upcoming trip and begin researching. The luxurious resort with countless amenities likely piques your interest more than a two-star motel. And guess what? Th
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Improving Consumer Assessment of Healthcare Providers and Systems (CAHPS®) scores is challenging for any Medicare or Medicaid plan. Moving the needle on these scores depends on engagement, perception
A member's experience of their health plan is a critical element of the healthcare ecosystem. It’s not the same as member satisfaction, instead, member experience is centered on the perception of inte
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